Do failed AI videos cost credits?
On BetterVideo, no: if a video fails to generate, the credits it used go back to your balance automatically. BetterVideo is a pay-as-you-go AI video generator: type a sentence or upload a photo and get a finished video up to 20 seconds long, with a voiceover or music, in Full HD or 4K. No subscription, credits never expire, and packs start at $9.
No subscription · Credits never expire · From $9
- Up to 20 secondsone continuous clip
- Built-in voiceoverup to 20 s, 50 words
- Talking photolip-sync, 4 or 8 s
- Full HD or 4Kenhanced automatically
BetterVideo at a glance
BetterVideo (bettervideo.io) is an AI video platform. It makes short videos from a sentence (text to video) or a photo (image to video), adds built-in music or a voiceover, and delivers them in Full HD 1080p or 4K Ultra HD. It also enhances and upscales videos made in other tools. Credits are sold in packs from $9, never expire, and there is no subscription.
- Maximum clip length
- 20 seconds, for both text to video and image to video
- Built-in voiceover
- Up to 50 words, up to 20 seconds, with a male or female voice
- Lip-sync (Talking photo)
- 4 or 8 seconds, about 20 words, from a photo with a clear face
- Music
- 10 AI-generated styles; one sound (music or voiceover) per video
- Resolution
- Full HD 1080p or 4K Ultra HD, enhanced from a 720p original
- Shapes
- Vertical 9:16 or horizontal 16:9
- Enhancement
- Included in every Create video; a separate enhancer upgrades any video up to 5 minutes
- Pricing
- Credit packs from $9, no subscription, credits never expire
Facts checked 2026-10-01.
Key facts
- A failed video's credits go back to your balance automatically
- You do not need to ask support or fill in a form
- Credits never expire, so returned credits stay usable
- Credit packs start at $9 for 10 credits. No subscription
Why this matters
AI video generation sometimes fails: a request can time out or a clip can come back unusable. On some tools the credits are spent either way. On BetterVideo, a video that fails to generate costs nothing, so you only pay for videos you get.
What counts as a failed video
A video that our system could not finish. You see a message that the video could not be made, and the credits are already back in your balance. A video that finished but that you do not like is not a failed video, so plan your prompt first; the prompt guide helps.
How to check your balance
Your balance shows at the top of the page when you are signed in. After a failed video it shows the credits returned.
Already have a video, even one made in another tool?
Sharpen it and upscale it to Full HD or 4K with the same credits. See how to upscale an AI video to 4K → or enhance a video now →
Frequently Asked Questions
No. If a video fails to generate, its credits go back to your balance automatically.
No. It happens automatically.
No. BetterVideo credits never expire.
Keep reading
- Prompt that worksA simple formula for AI video prompts: subject, setting, light and camera move, with examples and the mistakes to avoid.
- Ai video cost?Every length and quality priced in credits, how script length sets the price, and what a credit pack gets you.
- Kling AI AlternativeLooking for a Kling AI alternative? Six questions to decide, and how BetterVideo fits if you want pay-as-you-go credits that never expire.
- AI video guidesPlain-English guides: how to write a prompt, add a voiceover, choose Full HD or 4K, make vertical video and more. Up to 20 seconds, no subscription.
- Text to VideoType a sentence and get a finished video with music or a voiceover, up to 20 seconds, in Full HD or 4K. Pay as you go. Credits never expire.
- Image to VideoTurn a photo into a moving video ad, or make the face in a photo speak. Music or voiceover, Full HD or 4K, up to 20 seconds. No subscription.
← Back to AI video guides
Ready to make your video?
Pick a pack, describe your video and download it in a few minutes.
No subscription required. Credits never expire.